Snowy Mountains Holiday Centre cares about your privacy and as such we are very serious in the way we collect, store and use your personal information.
Type of personal information we collect
We collect personal information from from you in the course of making a reservation on your behalf. The kind of information we collect generally includes:
- name, address, phone/fax/email and other contact details
- age and date of birth and proof of identity information (eg drivers licence)
- an assessment of your skiing/snowboarding ability and that of your travelling companions
- any special requirements or preferences you tell us about
Why we collect personal information
Generally, we collect and use personal information to provide our products and services and carry on our business. In other words, to organise your accommodation, travel, activities and/or travel insurance for your Snowy Mountains holiday
How we collect information
Generally, we collect personal information directly from you, such as when you request to book accommodation or other activities.
We may collect and update that information over the phone, by fax, by email, through our website, in person (when you visit us), when you write to us or if you participate in our marketing surveys and campaigns.
We may also collect personal information about you through third parties such as partner travel agents or travel wholesalers who place booking with us on your behalf or through business partners with whom we have joint marketing arrangements. Wherever practicable we will provide you with the option of interacting with us anonymously.
How we store information
We store your personal information in a combination of secure computer storage facilities and paper-based files and other records located at secure premises. In so doing, we take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Access to your personal information is restricted within Snowy Mountains Holiday Centre employees who have specific authorisation. Computer access is password protected and external access to data files is prevented via the use of a firewall.
We will take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
Because privacy is important to us, we do not sell, rent or trade your personal information without your consent.
However, we may disclose personal information to insurers, courts, tribunals, regulatory authorities or otherwise as agreed by you, or to meet our legal obligations.
We may also disclose personal information if we consider it necessary to prevent a threat to an individual's life, health or safety.
We may use personal information and disclose it to related companies or our business partners, to give you information and offers about products and services offered by us or these companies which may interest you.
If you do not wish to receive promotional information from us or any of our related companies or business partners, please contact us on the contact details below to update your preferences.
Updating and accessing information
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, we encourage you to contact us on (02) 6450 4000 to update your details so we can continue to provide you with our services.
Following a request, we will provide you with a copy of any personal information that we hold about you in accordance with our obligations under the Privacy Act.
The Privacy Officer, Snowy Mountains Holiday Centre, PO Box 194, Adaminaby, NSW 2629.
You can also telephone us on (02) 6450 4000, or email firstname.lastname@example.org.